Agentic AI specialists

Transform Your Contact Center with Agentic AI

Deploy autonomous agents on Amazon Connect that don't just respond—they take action. From strategy to production in 12 weeks.

12 weeks
Implementation Time
40%
Cost Reduction
75%
AI Automation Rate
Trusted by
AWS Advanced Partner Amazon Connect Delivery Amazon Bedrock AgentCore

Your Contact Center Deserves Better Than Basic Chatbots

Outdated

Traditional IVR

  • Rigid menu trees
  • Poor containment rates
  • Customer frustration
  • High agent workload
Limited

Basic AI Chatbots

  • Simple Q&A only
  • Can't take action
  • Limited understanding
  • Frequent escalations

Introducing Agentic AI for Amazon Connect

Autonomous agents that handle complete customer journeys—from inquiry to resolution—without human intervention.

Truly Autonomous

Our agents don't just answer questions—they schedule appointments, process payments, update accounts, and resolve issues completely.

Rapid Deployment

Production-ready in 12 weeks, not 6-12 months. Our proprietary frameworks and pre-built industry agents accelerate implementation.

Guaranteed Results

We guarantee 40%+ AI containment rates and measurable ROI within 90 days. Outcome-based pricing available.

12 Weeks to Production

01

Discovery

Weeks 1-2

  • AI opportunity mapping
  • Agent architecture design
  • Success metrics definition
  • Quick win identification
02

Foundation

Weeks 3-6

  • Amazon Connect deployment
  • First autonomous agent live
  • CRM integration
  • Immediate proof of value
03

Scale

Weeks 7-10

  • Additional AI agents
  • Multi-agent orchestration
  • Advanced routing
  • Analytics & monitoring
04

Optimize

Weeks 11-12

  • Performance tuning
  • Team training
  • Continuous improvement plan
  • Managed services transition

Pre-Built AI Agents for Your Industry

Healthcare

HealthConnect AI Suite

  • Appointment scheduling
  • Prescription refills
  • Insurance verification
  • Patient triage
Learn more →

Financial Services

FinConnect AI Suite

  • Account inquiries
  • Fraud alerts
  • Payment processing
  • Loan status updates
Learn more →

Retail & E-commerce

RetailConnect AI Suite

  • Order tracking
  • Returns & exchanges
  • Product recommendations
  • Inventory inquiries
Learn more →

Public Sector

GovConnect AI Suite

  • Citizen services
  • Benefits inquiries
  • License & permits
  • Emergency notifications
Learn more →

End-to-End Agentic AI Solutions

From strategy to implementation to ongoing optimisation—we're with you at every step.

Amazon Connect Migration

Seamlessly migrate from legacy contact center platforms to Amazon Connect with zero downtime and immediate ROI.

  • Platform assessment & strategy
  • Architecture design
  • Data migration
  • Agent training & support
Result: 40% cost reduction on operations

CX Optimisation

Enhance your existing Amazon Connect implementation with AI-powered analytics, routing, and customer insights.

  • Real-time analytics dashboards
  • Intelligent call routing
  • Quality management
  • Performance optimisation
Result: 35% improvement in CSAT scores

AWS Consulting

Comprehensive AWS architecture, security, and optimisation services to support your business transformation.

  • Cloud architecture design
  • Security & compliance
  • Cost optimisation
  • DevOps automation
Result: Enterprise-grade infrastructure

The Only Amazon Connect Partner Specializing in Agentic AI

97%

Of Amazon Connect partners don't offer Agentic AI

12 Weeks

Average deployment time vs 6+ months for competitors

40%+

Guaranteed AI containment rate within 90 days

100%

AWS Advanced Partner with Service Delivery expertise

Proven Track Record

25+ Amazon Connect implementations across diverse industries including healthcare, finance, retail, and telecommunications.

Agentic AI Leadership

Early adopters and specialists in autonomous AI agents—the technology reshaping customer experience by 2028.

AWS Advanced Partner

Validated by AWS as a trusted partner with proven customer success and technical excellence.

End-to-End Delivery

From strategy to implementation to ongoing optimisation—we're with you at every step of your CX journey.

ROI Focused

Every solution is designed to deliver measurable business outcomes—cost reduction, revenue growth, and customer satisfaction.

Rapid Deployment

Our Amazon Connect Accelerator on AWS Marketplace enables fast, reliable implementations with proven methodologies.

Real Results from Agentic AI Implementations

See how our clients have transformed their contact centers with autonomous AI agents.

Healthcare Provider
Agentic AI Implementation

50,000+ appointment calls/month overwhelming staff

Solution: Appointment Scheduling + Triage Agents

45%
Containment Rate
30%
Call Volume Reduction
$2M
Annual Savings
4.8/5
Patient Satisfaction
Financial Services
Fraud Alert Automation

High fraud alert call volume, slow response times

Solution: Fraud Alert + Account Verification Agents

52%
Containment Rate
85%
Faster Response
$1.5M
Annual Savings
40%
Fraud Loss Reduction
E-commerce Retailer
Order Management AI

Order status inquiries clogging support lines

Solution: Order Management + Returns Agents

48%
Containment Rate
60%
Agent Workload ↓
$3M
Annual Savings
+25pts
NPS Improvement

Ready to Transform Your Contact Center?

Schedule your free AI discovery session and see how Agentic AI can deliver 40%+ containment rates in 12 weeks.

Contact Us

✓ No sales pressure ✓ Custom AI assessment ✓ ROI projection